Congratulations ABH Award Recipients!


eHana is excited to exhibit and attend the Association for Behavioral Healthcare (ABH) Salute to Excellence conference, recognizing leadership in community-based behavioral healthcare. Every year this a great event for providers in Massachusetts and the ABH does a wonderful job celebrating the contributions and accomplishments of the provider community.

eHana would like to congratulate all the ABH Salute to Excellence award winners, and we especially want to recognize those from our partner organizations:

Marta Reese of Bay State Community Services for The Excellence in Administration & Finance Award

Jennifer Michaels of The Brien Center for Mental Health and Substance Abuse Services for The Francis O’Brien Award for Addiction Services

Faith Frazier of BAMSI for The Excellence in Best Practices Award

Congratulations to you all!

2018 `Ohana Recap


The fifth annual eHana ‘Ohana user group conference was our biggest and best event to date. We welcomed partners from across the Commonwealth representing both our EHR and Community Partner care management platform users.

Jacob Buckley-Fortin, eHana’s CEO, opened the event with the eHana “State-of-the-Union.” This 1980s themed presentation covered all of the happenings of the past year- and there have been many happenings- and cleverly connected how, in many respects, we’re living in the future that we imagined during the 80s. Not only with smart, self-driving vehicles (shoutout to KITT) but with the vision of establishing a structure for providing care that can reduce costs below those of fee-for-service. Like self-driving cars, this is still a work in progress, but we’ve made great strides in 2018. Jake then detailed the work eHana has done to address a number of major initiatives in 2018 including the launch of our Care Management platform for Community Partners, integrating with the Massachusetts ACOs, and developing new eHana modules built for our Adult Community Clinical Services (ACCS) providers and Community Service Agencies (CSAs).

Next up was the Industry Update panel where we were joined by Vic DiGravio III, President/CEO of the Association for Behavioral Healthcare; Sophie Jones, Director of Community Partners and Social Services Integration for MassHealth; Lauren Falls, Senior Director of Behavioral Health for Community Care Cooperative (C3 ACO); and Micky Tripathi, President and CEO of MAeHC. The discussion was informative, thought-provoking and comprised varying points of view, all of which have an impact on the Massachusetts provider community we serve.     

We wrapped up the morning by reviewing the latest product updates within eHana. Some highlights (based on crowd applause) included CANS integration, Timeline Filtering, and an improved worklist.

Interested in the product update details? Reach out to eHana.

After a delicious lunch inspired by Boston’s famous North End, afternoon sessions began with informative breakout sessions. EHR users discussed best practices for expanding use of the platform, while others dug into the next steps of the Community Partner initiative. These breakout sessions were followed by six  “lightning work-groups” which were brief sessions focused on specific topics where attendees could learn about eHana initiatives, brainstorm together, and network around shared priorities. Those topic areas included Population Health & Analytics, Scheduling & Calendar Management, Messaging & Patient Portal, Data Analytics & Reporting, Support team process updates, and Dashboards & Notifications.

We closed the event with our annual awards ceremony (congrats to all the winners!) followed by a reception out on the terrace overlooking Boston Harbor. Thank you to everyone that was able to join us, we hope you had a great time and we look forward to welcoming you back for 2019!


Many thanks to #KarenAnnStudios for photographing our event!

eHana Achieves Massachusetts Standardized Documentation Project (MSDP) 2017 Certification


eHana is pleased to announce that its eHana EHR has achieved recertification under the Massachusetts Standardized Documentation Project (MSDP), 2017 edition.  

The MSDP is a statewide standardized documentation set intended to accelerate the move to electronic health records for behavioral health and other community providers. This unique collaboration between the Association for Behavioral Health (ABH), the Executive Office of Health and Human Services (EOHHS), Massachusetts Medicaid (MassHealth) and various Medicaid Managed Care Organizations, Medicaid Carve-Outs, and provider organizations and advocates has added simplicity and consistency to the move to EHRs within Massachusetts.

Seven major MSDP forms and interfaces received updates this year, representing the largest revision to the standard since 2013.

eHana has maintained continual MSDP certification since the program's introduction in 2010. More detail regarding the MSDP 2017 edition is available on the Association for Behavioral Health website.

Visit eHana at the National Council in Seattle!

The eHana team is excited to be once again attending, learning, exhibiting and participating at the National Council for Community Behavioral Health conference. NatCon is the premier event for behavioral health providers and this year’s agenda is jam-packed with phenomenal speakers and sessions. Healthcare integration, payment reform and healthcare technology (obviously!) are some of the areas we're most excited to engage on with the 5000 plus (conference) attendees.

If you’re planning to be in Seattle for NatCon17, we’d love to connect so, please visit us at our booth in the Solutions Pavilion (booth 704 & 803) you can also click here to schedule a time to chat with one of the attending eHana team members! If you’re not able to attend, be sure to check back in a few weeks for our conference recap! #NatCon17

The 21st Century Cures Act: Health IT and BH/SUD Impact

Yesterday President Obama signed the 21st Century Cures Act into law. The bill represents a rare display of bipartisanship during a divided time. A good resource for starting to understand the Act is this two-page fact sheet put together by the House Committee on Energy and Commerce.

Much of the Act is devoted to improving research around Precision Medicine, Vice President Biden's "Cancer Moonshot" and the BRAIN initiative investigating the causes of neurological diseases such as Alzheimer's. The Act also modernizes and streamlines the FDA drug approval process. But there is also a significant percentage devoted to Health IT and behavioral/mental health and substance use disorders.

We've reviewed the full text of the law and pulled out these key provisions we felt might be of particular interest to eHana customers and industry stakeholders.

The HIT Impact

Programs and process

  • Identifies a goal of reducing regulatory and administrative (paperwork) burdens related to the use of Electronic Health Records. This process will include a broad period of public comment and will specifically focus on the EHR documentation burden related to Meaningful Use (Medicare & Medicad), MIPS, APMs, and other value-based purchasing programs
  • Directs the National Coordinator of Health IT to further encourage development and certification of technology in specialties and sites of service where no technology is available or more is needed (possibly including BH and LTSS?)
  • Initiates a process for the collection of nationwide Meaningful Use statistics for both Medicare and Medicaid MU programs
  • Redefines "interoperability" from a legislative and certification standpoint (with an eye towards "information blocking" preventing effective interoperability)

EHR Transparency

  • Adds significant new "Conditions of Certification" and maintenance of certification for MU and related EHR certifications: vendors may not engage in any information blocking; may not contractually prohibit or restrict communication regarding EHR usability, interoperability, or security; must have published healthcare APIs; and must have successfully demonstrated real-world interoperability
  • Reduces impact on providers if they're using a product that has been "decertified" through hardship exemptions
  • Implements a significant new scheme to report on EHR security, usability, interoperability, conformance, etc. nationwide (note that the process "shall be designed to ensure that small and startup health information technology developers are not unduly disadvantaged by the reporting criteria")
  • Empowers the HHS Office of the Inspector General to investigate claims of information blocking by individual providers and practices

Support for Trusted Data Exchange

  • Creates a process for national standards for "network-to-network" (HISP-to-HISP) information exchange (the "Trusted Exchange Framework")
  • Directs definition of common standards and methods for authenticating trusted participants, rules for trusted exchange, organizational best practices for exchange, and a process for filing and adjudicating noncompliance with terms of the national standard
  • Provides a three-year process for development of a "Provider Digital Contact Information Index" for both individual providers and facilities -- a holy grail of interoperability -- that should, in conjunction with the Trusted Data Exchange framework, facilitate electronic interoperability nationwide
  • Attempts to minimize disruption of the Trusted Exchange Framework on existing frameworks and agreements and exchange within single networks by requiring HHS to defer to HIT standards developed and used by the private sector

New Health IT Advisory Committee

  • Supports the convening of a new unified HIT Advisory Committee committee to provide input on standards, certification, implementation specifics, etc., replacing the previous HIT Policy and HIT Standards Committees.
  • Creates a framework for the Committee reporting on progress and setting HIT goals and benchmarks on an annual basis
  • The Committee will include 25 members from across the healthcare industry and will serve for 3-year terms (limited to two terms).

HIT Impact Summary

Overall the 21st Century Cures Act provides a robust framework for continuing the successful adoption of Health IT standards and interoperable Electronic Health Records nationwide. Many of the provisions are devoted to adapting to the reality of widely-adopted Health IT, while attempting to fill in the gaps where technology adoption remains low.

The Act does continue to escalate the compliance burden on EHR vendors, although much of the actual implementation is left up to HHS and ONC. Thus it remains to be seen how the new administration will implement the law and the impact it will ultimately have.

MH and SUD Impact

HIPAA Reforms

Under the title of "Compassionate Communication on HIPAA" the Act sets the stage for some potentially significant updates to the longstanding privacy and security law:

  • Via a "Sense of Congress" resolution, the Act directs that clarification is needed regarding permitted uses and disclosures of PHI related to Serious Mental Illness (SMI) under HIPAA
  • Requires that the HHS Secretary convene a stakeholder group to discuss upcoming updates to 42 CFR Part 2 governing appropriate uses and disclosure of PHI related to alcohol and drug abuse
  • Broadly requires clarification and guidance related to permitted uses and disclosures of PHI for both MH and SUD (and that such guidance be effectively communicated to the patient and provider community via "easily-comprehensible" resources)
  • Funds development of model training programs to disseminate such guidance 

Administrative Reforms

The Act mandates a myriad of programmatic changes and policy updates to modernize SAMHSA and HHS with respect to MH and SU. Among other things, it:

  • Eliminates the SAMHSA Administrator position and replaces it with the HSS Assistant Secretary for Mental Health and Substance Use
  • Establishes a Chief Medical Officer (CMO) role within SAMHSA--and requires them to have real-world experience providing MU or SUD treatment
  • Requires development a new quadrennial SAMHSA strategic plan and a new biennial report to Congress on SAMHSA activities and progress

Interdepartmental SMI Coordinating Committee

There is a heavy focus on what might be titled "getting serious about SMI." One of the big changes is a new Interdepartmental SMI Coordinating Committee:

  • Members will include representatives of HHS, CMS, DOH, CA, DOD, HUD, DOE, DOL, and SSA, as well as patients, providers, researchers, and law enforcement officers
  • The committee will make recommendations to Congress on better coordination of SMI and SED services and will convene working groups

Aligning MH and SUD Programs with Science and Evidence Based Treatment

Many requirements of the Act attempt to improve research and implementation around MH and SUD services.

  • Establishes the National Mental Health and Substance Use Policy Lab (NMHSUPL) to encourage adoption of evidence-based practices
  • Directs improved access to evidenced-based programs and practices nationwide
  • Identifies and funds Needs of Regional and National Significance program around MH, SUD Treatment, and SUD Prevention

Funding Initiatives

The Act includes numerous changes and updates to funding priorities:

  • Overhauls some components of Medicaid mental health coverage
  • Creates a framework for enhanced compliance and enforcement of parity in MH and SUD insurance coverage and benefits
  • Updates block grant funding for Community Mental Health Services and Substance Abuse Prevention and Treatment
  • Broadly reauthorizes and updates funding to MH screening and treatment programs for women, children, and adolescents
  • Increases and extends funding for Assisted Outpatient Treatment
  • Specifically funds research and expansion of Assertive Community Treatment (ACT) and Forensic Assertive Community Treatment (FACT) teams
  • Funds "Mental Health on Campus" initiatives and creates a new related interagency working group
  • Provides other grants and funding for Treatment and Recovery of Homeless Individuals, Jail Diversion Programs, Promoting Integration of Primary & Behavioral Health Care, Assistance in Transition from Homelessness, Suicide Prevention, Access to Care, Community Crisis Programs, MH Awareness Training, and Underage Drinking
  • Provides funding and program expansion for "Mental Health and Safe Communities", broadly comprising MH and SUD services within the justice system and law enforcement communities
  • Changes funding and program guidelines for foster care and TANF

Training and Workforce Development

  • Provides funding for MH professional training programs (psychologists, psychiatrists, social work professionals) to work in integrated care settings
  • Provides funding to train paraprofessionals to "emphasize the role of lived experience"
  • Provides for law enforcement training and workforce development

MH/SUD Impact Summary

There's a lot to digest here. Over the long term, the 21st Century Cures Act will likely have a meaningful impact on providers of behavioral health and substance use services, but it's highly dependent on the specific types of services and programs offered by each organization.

Author: Jacob Buckley-Fortin (CEO, eHana)


Massachusetts Medicaid Waiver Approved

Key payers under the 1115 Waiver (click to enlarge)

Community Partners under the 1115 Waiver (click to enlarge)

Big news today for community-based providers of behavioral health, substance use disorder and I/DD services in Massachusetts: The Center for Medicare & Medicaid Services (CMS) has approved MA's long-awaited 1115 Medicaid waiver, which will transform the Commonwealth's "MassHealth" system through new Accountable Care Organizations, BH/LTSS Community Partner entities, and Delivery System Reform Incentive Payment (DSRIP) funds.

The specific reforms proposed are complex, but the implementation is scheduled to proceed rapidly: much of the new system is planned to be in place by the end of 2017.

Key dates under the waiver include:

  • September 2016: ACO RFR
  • November 2016: MCO RFR
  • December 2016: ACO Pilot Launch
  • February 2017: CP RFR
  • April 2017: ACO Selections
  • June 2017: MCO Selections
  • July 2017: CP Selections
  • Summer 2017: DSRP Phased Launch
  • July-December 2017: ACO/MCO Contracting

For more information on the 1115 Waiver process, contact eHana today.

Massachusetts State House image courtesy of Colin M.L. Burnett

Embrace Change: 2016 eHana 'Ohana User Meeting recap

The 2016 eHana 'Ohana event was a huge success--the largest and most engaging event eHana has ever put on. Between networking and peer information-sharing opportunities attendees learned about healthcare reform topics, including an informative panel staffed by ACO executives and industry experts.

This year's theme was "Embrace Change," and sessions revolved around the concept that reform is coming, whether we are ready for it or not--so it's best to be prepared!

The event opened with introductory remarks, including a review of MassHealth Reform/1115 Waiver process, delivered by eHana CEO Jacob Buckley-Fortin. This was followed by an ACO panel that included industry luminaries Christina Severin, Michael Nickey, Lydia Conley, and Chris Counihan.

Following a delicious lunch eHana delivered several special (and lighthearted) awards -- including fastest implementation time, most programs implemented, and most responsive support contacts.

The day wrapped up with two detailed presentations delivered by eHana team members -- the first highlighting how agencies can get started with reform efforts, and the second explaining eHana's product roadmap and what we're doing to reinvent ourselves in this evolving environment.

Interested in session slides and materials? Reach out to eHana.

The day ended with our a customer networking reception, with tunes mixed by our very own DJ Gareth (Application Support). We hope you had a fabulous time--and if you weren't able to attend, why not? We hope to see you in 2017!


Above: The picturesque vista from the Marriott Long Wharf ballroom. Below: eHana's very own DJ Gareth rocks the beat at the post-meeting reception.


eHana congratulates Eliot & MSPCC on their merger!

The eHana team would like to extend its warmest congratulations to two customers, Eliot Community Human Services and the Massachusetts Society for the Prevention of Cruelty to Children (MSPCC), on their recently-announced merger. Both organizations have a rich history of delivering high-quality services and have been valuable eHana partners. We look forward to many years of excellence and innovation to come.

For more information, read the Boston Globe's report: Two Boston-area childrens’ services agencies merge.