COVID-19 Service Delivery Trends (April 2020)

COVID Trends April.png

I/In an effort to support our partners eHana shares data that tracks weekly trends in service activity across our customers during the initial weeks of the coronavirus pandemic. This data comes from a Power BI-enabled data warehouse we’ve created to monitor high-level trends, a preview of the analytics tools we’ll be rolling out more widely soon.

Among the aggregated data points we share include trends around:

  • Volume of services documented by staff on a weekly basis

  • Changes in aggregate numbers of unique clients receiving services

  • Numbers of active staff members completing service documentation

Additionally, we present statewide data points broken down by various program/service types, including:

  • Outpatient

  • Community Services

  • I/DD Day Habilitation

  • Care Management

We believe that seeing the "big picture" through data and trends will enable stakeholders to make more informed decisions during this unprecedented time. The webinar includes discussion with peers about the data we present as well as time to relay any challenges you are seeing within your organization.